Privacy Policy

Fuller Impact Sdn Bhd (collectively, “we,” “us,” “our”) cares about your privacy. We are committed to maintaining your trust by protecting your Personal Information. This Privacy Policy (“Policy”) describes how Fuller Impact collects, uses, and discloses your Personal Information in connection with the use of our websites (“Website Services”), applications (“apps”), or other services that refer to or link to this Policy, as well as any offline products, programs, courses, consultancy services, and events (collectively our “Services”).

1.0 General

1.1 At Fuller Impact, we value your privacy and strive to protect your personal information in compliance with the laws of Malaysia, including the Personal Data Protection Act 2010.

This Privacy Notice explains:

• What kind of personal information we collect and how we collect it;

• How we use your personal information;

• The parties to whom we disclose your personal information; and

• The choices we offer, including how to access and update your personal information.

For the purposes of this Privacy Notice:

• “Personal Information” refers to any information which relates directly or indirectly to you and/or your transactions with us. This may include your name, address, occupation, contact details, account details, subscribed products or services, and other necessary information related to your transactions with us. This Notice applies only if you are an individual.

• “Fuller Impact” refers to the service provider Fuller Impact Sdn Bhd (Company No: 1433516-V), incorporated in Malaysia with its business address at Suite 23-01, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

1.2 By providing your personal information, you consent to its processing in accordance with this Privacy Notice.

1.3 If you are a corporation supplying personal information of directors, shareholders and/or officers to us, please ensure you have obtained their consent and informed them of this Privacy Notice.

2.0 What Kind of Personal Information We Collect and How We Collect It

2.1 We may collect and process personal and financial information, including but not limited to:

• Information to establish your personal identification and background;

• Information to determine your financial standing and creditworthiness (if applicable); and

• Any information you provide when applying for our products or services.

2.2 We may obtain this information from:

• Application forms, service agreements, surveys, competitions, promotions, or service usage;

• Verbal or written communications with us or our authorised agents;

• Videos or images collected by us;

• Third parties connected with you (e.g., employers, guarantors) with your consent;

• Analysis of your account usage and transactions;

• Interactions via Fuller Impact community platforms, social media, forums, chat apps, or shared internet access;

• Other sources with your consent; and

• Job applications submitted via our website.

3.0 How We Use Your Personal Information

We may use your information for purposes including but not limited to:

• Assessing your applications;

• Verifying financial standing;

• Managing and maintaining accounts or facilities;

• Managing our business and client relationships;

• Understanding your current and future needs;

• Providing information on our own or third-party products and services;

• Improving and developing services;

• Administering offers, competitions, and promotions;

• Responding to enquiries and complaints;

• Conducting research, analytics, and reporting (anonymised or aggregated);

• Meeting legal and regulatory requirements;

• Audit, compliance, and risk management;

• Protecting or enforcing our rights;

• Crime detection and prevention; and

• Evaluating job applications and managing recruitment.

4.0 Disclosure of Your Personal Information

4.1 We may disclose your information to:

• Strategic partners, agents, and professional advisers;

• Service providers assisting in fulfilling transactions or providing value-added services;

• Your authorised advisers;

• Persons authorised by you to act on your behalf;

• Parties involved in business restructuring, debt sales, mergers, or acquisitions;

• Guarantors or security providers;

• Financial institutions, insurers, rating agencies, and card associations; and

• Any person connected to enforcing our rights under your agreements with us.

4.2 These parties may further disclose information to their affiliates, advisers, and service providers on a “need-to-know” basis.

4.3 All disclosures are subject to applicable laws and regulations.

5.0 Disclosure for Marketing Purposes

• We may contact you with services and offers that may benefit you.

• You can opt out at any time by notifying us in writing.

• Third-party marketing will only occur if you have opted in.

6.0 When We Disclose

We may disclose your information when:

• You have given permission;

• Required or permitted by law;

• Ordered by a court or authority;

• We transfer rights and obligations under an agreement; or

• Required by a relevant regulatory authority.

7.0 Incomplete Personal Information

If you do not provide required personal information, we may be unable to process your request or provide our services. Please keep your data up to date.

8.0 Your Rights to Access and Correct Personal Information

• You may request access to and correction of your personal information via our Access Request Form, subject to applicable fees.

• We may withhold access in certain situations (e.g., identity not verified, confidential commercial information).

• Corrections will be made within 21 days where valid evidence is provided.

9.0 Exercising Your Choices

You may exercise your choices regarding disclosure, retention, and use of your personal information by contacting us:
Address: Suite 23-01, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Phone: +6011-2720 5754
Email: hello@fullerimpact.co

10.0 Enquiries or Complaints

For queries or complaints about this Privacy Notice or how we handle your information, please contact us using the above details.

11.0 Amendment

We may amend this notice from time to time to comply with regulatory requirements. Updates will be posted on our website.

12.0 Job Applicants

12.1 Information collected through job applications will be used solely for recruitment.
12.2 We will retain application information for one year after the position is filled, unless you request earlier deletion.
12.3 By applying, you consent to processing your personal information for recruitment purposes.
12.4 If you are not selected, we may, with your consent, keep your information for future opportunities.